Privacy Policy - Learn Extraqube

1. Introduction

Learn Extraqube ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

Name and email address
Account credentials
Payment information (processed securely through third-party providers)
Profile information and preferences
Communication history with our support team

2.2 Automatically Collected Information

When you use our Platform, we automatically collect:

Device information (browser type, operating system, device type)
IP address and location data
Usage data (pages visited, courses viewed, time spent)
Learning progress and completion data
Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

Providing and maintaining our services
Processing transactions and sending related information
Personalizing your learning experience
Tracking your course progress and generating certificates
Sending promotional communications (with your consent)
Analyzing usage patterns to improve our Platform
Detecting and preventing fraud or abuse
Complying with legal obligations

4. Information Sharing

We may share your information with:

Service Providers: Third parties that help us operate our Platform (hosting, payment processing, analytics)
Instructors: Course creators may receive limited information about enrolled students
Business Transfers: In connection with mergers, acquisitions, or asset sales
Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in to your account
Remember your preferences and settings
Analyze Platform usage and performance
Deliver personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect certain features of the Platform.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes, such as fraud prevention, or to comply with legal obligations. When you delete your account, we will delete or anonymize your data within 90 days, except where retention is required by law.

8. Your Rights Under PDPA

Under the Thai Personal Data Protection Act (PDPA), you have the following rights:

Right to Access: Request a copy of your personal data we hold
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Data Portability: Request transfer of your data in a machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Restriction: Request limitation of data processing
Right to Withdraw Consent: Withdraw your consent at any time, which will not affect the lawfulness of processing before withdrawal
Right to Lodge a Complaint: Lodge a complaint with the Personal Data Protection Committee (PDPC) if you believe your rights have been violated

To exercise these rights, please contact us at [email protected]. We will respond within 30 days. For complaints, contact the Personal Data Protection Committee at https://www.pdpc.or.th

9. Minors' Privacy

Our Platform is not intended for individuals under 20 years of age. In accordance with Thai Personal Data Protection Act (PDPA), if you are under 20 years old, you must obtain consent from your parent or legal guardian before using our services. We do not knowingly collect personal information from minors without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Bangkok, Thailand